Privacy Policy

This Privacy Policy explains how AutoReplyPro, currently operated as an unregistered sole proprietorship based in Pakistan(referred to here as "AutoReplyPro", "we", "us", or "our"), collects, uses, and shares information when you use our website and services (the "Service"). AutoReplyPro is the data controller responsible for personal data processed through the Service. You can reach us at hello@autoreplypro.app for any privacy-related request.

Merchant of Record

Payments for AutoReplyPro subscriptions are sold and fulfilled by our Merchant of Record, Paddle.com Market Ltd ("Paddle"). Paddle acts as the reseller of record and is a separate, independent data controller for the billing information it processes. Paddle's own privacy notice is available at paddle.com/legal/privacy.

Legal Bases for Processing (GDPR)

If you are in the European Economic Area, the United Kingdom, or Switzerland, we process your personal data under the following legal bases set out in Article 6(1) of the GDPR:

• Contractual necessity (Art. 6(1)(b)) — to create your account, deliver the Service, and provide customer support.
• Legal obligation (Art. 6(1)(c)) — to comply with tax, accounting, and other legal requirements, including cooperation with our Merchant of Record.
• Legitimate interests (Art. 6(1)(f)) — to secure the Service, prevent fraud and abuse, and improve product quality, balanced against your rights and freedoms.
• Consent (Art. 6(1)(a)) — for optional cookies, marketing communications, and any processing for which we specifically request your consent. You may withdraw consent at any time.

1. Information We Collect

We collect the following categories of information:

• Account information — name, email address, and password when you sign up.
• Billing information — processed by our payment provider (Paddle). We do not store full card details.
• Content data — messages, templates, and connected account metadata you provide to power auto-replies.
• Usage data — log data, device information, and analytics events used to operate and improve the Service.

2. How We Use Information

• To provide, maintain, and improve the Service.
• To process transactions and send related information, including receipts and renewal notices.
• To send technical notices, security alerts, and support messages.
• To detect, investigate, and prevent fraud, abuse, or violations of our Terms.

3. Sharing of Information

We do not sell personal data. We share information only with:

• Service providers (hosting, analytics, payment processing) acting on our behalf under contract.
• Authorities when required by law or to protect rights, safety, or property.
• Successors in the event of a merger, acquisition, or sale of assets.

4. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Service and comply with legal obligations. You may request deletion at any time.

5. Your Rights

Depending on your location, you may have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. Contact us to exercise these rights.

6. Security

We use industry-standard technical and organizational measures to protect your data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. International Transfers

Your information may be processed in countries other than your own. Where required, we rely on appropriate safeguards for such transfers.

8. Children

The Service is not directed to children under 16, and we do not knowingly collect data from them.

9. Changes to This Policy

We may update this Policy from time to time. Material changes will be notified in-app or by email.

10. Contact

Questions about this Policy? Contact us at hello@autoreplypro.app.